We offer 30 Days returns on all our products, as long as the products are unused and still in the original packaging. Simply return the items and we will issue a Full Refund of the sale price. Please note that there will also be a 30% Restocking Charge payable at the time of refund, or alternatively we can deduct that from your refund. This charge covers us for the minimum expense for materials as all the beds are made to order and not usable if the order is cancelled after the items are manufactured. In case there is a defect in the item or it arrived damaged, then we would request that you immediately notify us and only sign the delivery note if you are satisfied that the goods are not damaged, and if you do see any damage, please make a note on the delivery note. In such unfortunate event, simply get in touch with us, and we will take care of the rest with minimum hassle and inconvenience to yourself.